Hannah M., MSSW, LMSW

I'm a social worker working in Trust & Safety incident operations, which means I bring a clinical lens to high-stakes decisions, crisis response, and policy when it matters most. My background runs from family preservation to emergency department social work to tech, so I've spent over a decade in complex situations where judgment, clear communication, and actual care for people aren't optional.

These days I'm focused on how Trust & Safety teams make and document decisions. I've designed a Gemini-based tool for QA dispute resolution, developed the strategy for an AI-assisted licensure-verification tool, and led a policy documentation audit with Gemini and NotebookLM that became the accuracy reference set for an internal citation model.

I'm most interested in where social workers fit in Trust & Safety, responsible AI, and policy operations—anywhere human behavior meets systems. I'm not an engineer and I don't play one on the internet. My thing is translating frontline operational problems into workflows and tools people actually use.